Article 1. Company Name, Address, and Representative

iTTEND Inc.
1 Chome-11-2 Iwamotochō A-RISE Kanda Bldg, 8F, Chiyoda City, Tokyo 101-0032
Billy Qiu, Managing Director

Article 2. Personal Information

The term “personal information” is as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003) and shall refer to information about a living individual which can identify the specific individual by name, date of birth, or other description contained in such information or which contains an individual identification code.

Article 3. Acquisition and Use of Personal Information

We acquire your personal information and use the acquired information to the extent necessary for the following purposes. We will not use your personal information beyond the scope of the purpose of use unless we obtain your prior consent by appropriate means.

(1) To develop and improve the quality of products and services to reflect the opinions you provide

(2) To answer your inquiries (including verifying your identity)

(3) To facilitate service provision, as well as to provide updates and information about new services, campaigns, and events within our Software as a Service (SaaS) platform and professional services marketplace

(4) To notify you about our important updates, events and other services (including sending email, app notifications, sms text messages, and other direct mail)

(5) To request your cooperation in questionnaires, interviews, etc. regarding our products and services and participation in various events, or to report outcomes, findings, etc.

(6) To enable you to view, modify, or delete your registered information or view your usage status

(7) To identify users who violate the terms of use or who intend to use this service for fraudulent or unjustifiable purposes, and refuse use by such users

Article 4. Management and Protection of Personal Information

Personal information that you provide will be managed appropriately and will not be disclosed or provided to a third party without your consent, except in the cases below. In addition, for safety reasons, we will take preventive and corrective measures in response to risks including unauthorized access, loss, destruction, falsification, and leakage of personal information.

(1) When it is necessary to protect a human life, body, or fortune, and obtaining user approval proves difficult

(2) When it is specifically necessary to improve public health or promote the healthy development of children, and obtaining user approval proves difficult

(3) When there is a need to cooperate in regard to a central government body or a local government performing affairs prescribed by laws and regulations, and when there is a possibility that getting consent from the user would interfere with the performance of said affairs

(4) When entrusting all or part of personal information processing within the scope of use to ensure smooth business operation

(5) When personal information is provided when business is succeeded due to a merger or other circumstance

(6) When you are notified in advance or a state has been in place where you can easily know that your personal information will be jointly used with a specific entity, the items that will be jointly used, the scope of entities with which personal information will be jointly used, the purpose of use, and the name of the person or entity responsible for the management of personal information

(7) When permitted by other laws and regulations

Article 5. Consignment of Personal Information Processing

We may consign all or part of personal information processing to a third party to the extent necessary for achieving the purpose of use of the personal information. In this case, we will fully examine the eligibility of the outsourced agent, establish agreements related to the protection of personal information, and exercise appropriate supervision of the contractor.

Article 6. Disclosure of Personal Information

We will disclose personal information to the user without delay at the request of the user. However, we may not disclose the personal information in whole or in part if the disclosure falls under any of the following. If we decide not to disclose the data, we will notify you to that effect without delay.

(1) When disclosure could harm the life, body, fortune, or other rights or interests of the user or a third party

(2) When disclosure could cause significant impediment to the proper execution of our business

(3) When disclosure would violate other laws and regulations

Article 7. Correction and Deletion of Personal Information

1.　If the personal information retained by our company is incorrect, we will correct or delete the personal information in accordance with our procedures at the request of the user.

2.　If we receive your request as set forth in the preceding paragraph and determine that it is necessary to respond, we will correct or delete the personal information without delay and notify you to that effect.

Article 8. Suspension of Use, etc. of Personal Information

When the user requests the suspension or deletion of the use of personal information as applicable to the cases specified in the following items, we will conduct necessary investigations without delay, and based on the investigation results, suspend the use of personal information in accordance with laws and regulations, and notify you to that effect. However, if there is a large cost for suspending the use of personal information, or if it is difficult to suspend the use of personal information, and if necessary alternative measures can be taken to protect the rights and interests of the user, we will take this alternative.

(1) When personal information is handled beyond the scope of the purpose of use

(2) When personal information was acquired by fraudulent means

(3) When personal information is used in a way that may promote or incite illegal or unjust acts

(4) When we no longer need to use your personal information

(5) When personal information including sensitive personal information has been or may have been leaked, lost, or damaged (“Breach”)

(6) When a personal information Breach that may cause property damage due to unauthorized use has occurred or may have occurred

(7) When a personal information Breach that may have been done for fraudulent purposes has occurred or is likely to have occurred

(8) When the number of persons related to the personal information Breach has exceeded or is likely to exceed 1,000

(9) When the handling of personal information could infringe on the rights of the user

Article 9. Changes to Our Privacy Policy

We will review the contents of this policy from time to time and strive to improve it. The contents of this policy may change except for laws, regulations, and other special matters stipulated in this policy. The updated privacy policy shall take effect from the time the user is notified by the method prescribed by our company or when it is posted on our website.

Article 10. Compliance with Laws, Norms, and Regulations

We will comply with all Japanese laws, norms, and regulations applicable to personal information held by our company.

Article 11. Complaints and Consultation

We will respond appropriately and promptly to complaints and consultations as well as to requests to disclose, correct, add, delete, or refuse use or sharing of personal information.

Article 12. Inquiries

Please contact us below for inquiries concerning the handling of personal information.

iTTEND Inc.
Customer Inquiry Desk

TEL: 03-6555-4568
Customer Service Email: inquiry[at]ittend.com

Enacted and enforced in July 2023